Menopause & Wellman Limited Australia is committed to protecting and respecting your privacy.
This Privacy Policy explains when and why we collect personal information about people who visit our website and how we collect, use, store and protect that information.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at info@menopause.org.nz.
Who are we?
Menopause & Wellman Limited Australia provides personalised healthcare for women experiencing perimenopause and menopause, and for men seeking support with hormonal health, wellbeing and age-related changes.
Our services are delivered by appropriately qualified healthcare professionals and are focused on providing individualised care and support.
Business name: Menopause & Wellman Limited Australia
Email: info@menopause.org.nz
Who do we support?
We provide healthcare, treatment and support to adults seeking assistance with menopause, perimenopause, hormonal health, wellbeing and age-related changes.
Our services may involve the collection and use of health information, which is considered sensitive information under Australian privacy law.
How do we collect information from you?
We obtain information about you in a number of ways, including when you:
Use our website
Contact us about our services
Submit an enquiry through our website or contact form
Book or request a consultation
Contact us by telephone or email
Provide information during a consultation
Complete forms or questionnaires
Communicate with us regarding your healthcare or treatment
Meet with us in person
Interact with us through relevant professional or community events
We may also receive information from other healthcare providers or organisations where this is necessary for your care and is permitted by law.
What type of information is collected from you?
The personal information we collect may include your:
Name
Address
Telephone number
Email address
Date of birth
Appointment and service information
Medical and health information
Information about symptoms, treatments and medications
Relevant medical history
Information provided during consultations
Billing or payment information where required
When you use our website, we may also collect technical information such as your IP address, browser or device information, pages accessed and the date and time of your visit.
How is your information used?
We may use your information to:
Provide healthcare, treatment and support services to you.
Assess your individual healthcare needs and provide appropriate care.
Carry out our obligations arising from any agreements or arrangements between you and us.
Manage appointments and communicate with you about our services.
Contact you in relation to information or services you have requested.
Maintain appropriate clinical and administrative records.
Process payments, invoices and other administrative requirements.
Improve our services and website.
Meet our legal, regulatory and professional obligations.
Contact you with information, updates or educational material about our services where permitted by law and, where required, with your consent.
We will only collect, use and disclose your personal information where reasonably necessary for these purposes or where otherwise permitted or required by Australian law.
We are legally required to retain certain types of information to fulfil our statutory, regulatory, financial and professional obligations. We will retain personal information for as long as reasonably necessary for the relevant purpose and in accordance with applicable legal requirements.
Who has access to your information?
We take reasonable steps to protect the personal and health information we hold about you from misuse, loss, unauthorised access, modification or disclosure.
Access to your information is limited to people who need it for legitimate healthcare, administrative, professional or legal purposes.
We may use trusted third-party service providers to support our healthcare, website, appointment, payment, communication and administrative systems. Where we use third parties, we take reasonable steps to ensure that your information is handled appropriately and securely.
We will not sell or rent your personal information to third parties.
We will only disclose your personal information where:
You have provided consent;
Disclosure is necessary to provide or coordinate your healthcare;
Disclosure is reasonably expected or otherwise permitted under applicable privacy laws;
Disclosure is required or authorised by law; or
Disclosure is necessary for another purpose permitted under Australian privacy legislation.
We will not disclose your personal information to third parties for their own direct marketing purposes where this is not permitted by law.
Health Information
As a healthcare provider, we may collect sensitive health information about you.
We understand that health information is particularly private and will take reasonable steps to ensure that it is handled in accordance with applicable Australian privacy laws and the Australian Privacy Principles.
Your health information may be shared with other healthcare professionals or service providers involved in your care where this is necessary and permitted by law.
We will only use or disclose health information for purposes permitted under applicable privacy legislation.
How can you access and update your information?
The accuracy of your information is important to us.
If any information we hold about you is incorrect, incomplete or out of date, please contact us at info@menopause.org.nz so that we can review and update it.
You generally have the right to request access to the personal information we hold about you.
To request access to your information or ask us to correct it, please contact us at info@menopause.org.nz.
We may need to verify your identity before providing access to personal information.
In certain circumstances, we may be permitted or required by law to refuse access to information or limit the information provided. If this occurs, we will explain the reasons where we are legally able to do so.
How to complain?
We would like the opportunity to address any concerns you may have about how we have handled your personal information.
If you have a privacy concern or complaint, please contact us in the first instance at:
We will investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC website: https://www.oaic.gov.au/
The OAIC provides information about privacy rights and complaints under Australian privacy law.
Use of Cookies
Like many other websites, our website may use cookies.
Cookies are small pieces of information stored on your computer or device that allow a website to recognise your browser when you visit.
Cookies may collect information about your browsing activity and website usage. We may use this information to understand how visitors use our website, improve website functionality and provide a better user experience.
Cookies generally do not directly identify you as an individual.
You can choose to disable or restrict cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms on which we participate are subject to the terms and conditions and privacy policies of those respective platforms.
We encourage users to use social media platforms carefully and to consider their privacy when sharing personal information.
We will not ask you to provide sensitive health information through social media platforms.
If you wish to discuss personal or sensitive health information with us, we encourage you to contact us through appropriate communication channels such as telephone, email or our approved healthcare communication systems.
Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time to reflect changes to our services, privacy practices, technology or applicable laws.
Any updated version will be published on this page.
Last updated: 1 October 2026